There are two reasons that you may see some entry on your bank/credit card account, but no item in your account.
Participation in a Drawing or Auction
For auctions and drawings, we place an authorization (or hold) on your credit card to verify its validity and ensure the credit limit is sufficient. An authorization is not a charge, but some banks may display authorizations and charges similarly.
If you did not win an auction or drawing, the authorization will be removed from your card. Some banks will remove the authorization immediately, while others may take up to 2-3 days. If you see something on your credit card account after a few days, let us know by submitting a request here in the Help Center.
Minting
Since Nifty Gateway Studio (NGS) uses the blockchain to publish and host your purchase, we are subject to blockchain processing times.
Most items are published within a few hours, but larger productions with many editions may take up to 48 hours to mint.
If the item doesn't appear in your account, please reach out to us by submitting a request here.