NFTs are not minted until the entire drop has closed. Once the release has concluded, you'll see the NFT in your account generally within 2 - 4 Hours(times can vary depending on the release). You can find the date and time of the end of the release on the original drop page.
If your issue persists, or it's been more than 48 hours after the release has closed, please don't hesitate to reach out to us here.